This enumerated type defines the different activities that can occur with a payment dispute. Different actors perform different activities.
Note: Presently, there is not an API method for the seller to appeal a dispute decision. How to appeal a decision contains the process for starting an appeal.
Type that uses ActivityEnum
Call that uses ActivityEnum
Enumerations
DISPUTE_OPENED
This enumeration value indicates that the buyer opened up a payment dispute against the seller.
ADDITIONAL_EVIDENCE_REQUEST
This enumeration value indicates that eBay requested additional evidence from the seller to help settle the payment dispute.
EVIDENCE_PROVIDED
This enumeration value indicates that the seller submitted an evidence file to help settle the payment dispute in their favor.
EVIDENCE_REQUEST_OVERDUE
This enumeration value indicates that the seller's response to an evidence request from eBay is overdue.
DEFENCE_EXECUTED
This enumeration value indicates that eBay has provided the seller's submitted evidence to the payment processor.
DISPUTE_CLOSED
This enumeration value indicates that the payment dispute has been closed. The seller would use a getPaymentDispute call and look for the resolution.reasonForClosure value in the response to see the outcome.
SELLER_ACCEPT
This enumeration value indicates that the seller accepted the payment dispute and agrees to issue a refund to buyer.
SELLER_ACCEPT_WITH_RETURN
This enumeration value indicates that the seller has accepted the payment dispute and agrees to issue a refund to buyer as soon as the item is returned to the seller.
SELLER_CONTEST
This enumeration value indicates that the seller is contesting the payment dispute.
DISPUTE_UPDATED
This enumeration value indicates that the payment dispute has been updated.
SELLER_RESPONSE_OVERDUE
This enumeration value indicates that the seller's response to the payment dispute is overdue.
DISPUTE_REOPENED
This enumeration value indicates that a previously closed payment dispute has been reopened.
DISPUTE_REVERSED
This enumeration value indicates that in the case of a dispute that was previously closed as Seller Lost, the decision has been reversed to Seller Won. eBay will credit back to the seller the amount that was recouped by eBay when the dispute was originally closed as Seller Lost.
APPEAL_DENIED
This enumeration value indicates eBay has declined the seller's appeal and upheld the original decision.
APPEAL_GRANTED
This enumeration value indicates eBay has granted the seller's appeal.