Call Index

This API Reference describes the elements and attributes for each call in the Post-Order API.

For details on the Post-Order API call flows, please see the Features Guide section Resolving Order Issues.

Call		Summary	Samples
CANCELLATION
	Approve Cancellation `POST /post-order/v2/cancellation/{cancelId}/approve`	Seller approves a cancellation request	view
	Check Cancellation Eligibility `POST /post-order/v2/cancellation/check_eligibility`	Verify if an order is eligible to be cancelled	view
	Confirm Cancellation Refund `POST /post-order/v2/cancellation/{cancelId}/confirm`	Buyer confirms the refund from a cancelled order was received	view
	Create Cancellation Request `POST /post-order/v2/cancellation`	Request or perform an order cancellation	view
	Get Cancellation `GET /post-order/v2/cancellation/{cancelId}`	Retrieve the details of an order cancellation request	view
	Reject Cancellation `POST /post-order/v2/cancellation/{cancelId}/reject`	Seller rejects a cancellation request	view
	Search Cancellations `GET /post-order/v2/cancellation/search`	Search for cancellations	view
CASE MANAGEMENT
	Appeal Case Decision `POST /post-order/v2/casemanagement/{caseId}/appeal`	Buyer or seller appeals a case decision	view
	Close Case `POST /post-order/v2/casemanagement/{caseId}/close`	Buyer closes a case	view
	Get Case `GET /post-order/v2/casemanagement/{caseId}`	Retrieve the details related to a specific case	view
	Issue Case Refund `POST /post-order/v2/casemanagement/{caseId}/issue_refund`	Seller issues a refund for a case	view
	Provide Case Shipment Info `POST /post-order/v2/casemanagement/{caseId}/provide_shipment_info`	Provides shipment tracking information for an item that is involved in case..	view
	Provides Return Address `POST /post-order/v2/casemanagement/{caseId}/provide_return_address`	Seller provides a return address to the buyer	view
	Search Cases `GET /post-order/v2/casemanagement/search`	This method is used to search for cases using multiple filter types.	view
INQUIRY
	Check Inquiry Eligibility `POST /post-order/v2/inquiry/check_eligibility`	Check if a buyer is eligible to open an inquiry on an order line item	view
	Close Inquiry `POST /post-order/v2/inquiry/{inquiryId}/close`	Close an inquiry for the buyer	view
	Confirm Inquiry Refund `POST /post-order/v2/inquiry/{inquiryId}/confirm_refund`	Buyer confirms the refund was received for an order line item that was part of an INR inquiry	view
	Create Inquiry `POST /post-order/v2/inquiry`	Create an inquiry for the buyer	view
	Escalate Inquiry `POST /post-order/v2/inquiry/{inquiryId}/escalate`	Escalate an inquiry to an INR case	view
	Get Inquiry `GET /post-order/v2/inquiry/{inquiryId}`	Retrieve the history and details related to a specific inquiry	view
	Issue Inquiry Refund `POST /post-order/v2/inquiry/{inquiryId}/issue_refund`	Issue a refund for a line item that is part of an INR inquiry	view
	Provide Inquiry Refund Info `POST /post-order/v2/inquiry/{inquiryId}/provide_refund_info`	Provide refund information about an inquiry to the buyer	view
	Provide Inquiry Shipment Info `POST /post-order/v2/inquiry/{inquiryId}/provide_shipment_info`	Provide shipment information for an inquiry	view
	Search Inquiries `GET /post-order/v2/inquiry/search`	This method is used to search for inquiries using multiple filter types	view
	Send Inquiry Message `POST /post-order/v2/inquiry/{inquiryId}/send_message`	Contact the buyer or seller about an inquiry	view
RETURN
	Add Shipping Label Info `POST /post-order/v2/return/{returnId}/add_shipping_label`	Create or update a return shipping label provided by the seller	view
	Cancel Return Request `POST /post-order/v2/return/{returnId}/cancel`	Cancel a return request	view
	Check Return Eligibility `POST /post-order/v2/return/check_eligibility`	Check to see if an item is eligible for a return	view
	Check Shipping Label Print Eligibility `GET /post-order/v2/return/{returnId}/check_label_print_eligibility`	Validate the eligibility of a return shipping label	view
	Create Return Draft `POST /post-order/v2/return/draft`	Create a return request draft	view
	Create Return Request `POST /post-order/v2/return`	Request a return for an item	view
	Delete Return Request Draft File `DELETE /post-order/v2/return/draft/{draftId}/file/{fileId}`	Delete a file associated with a return request draft	view
	Escalate Return `POST /post-order/v2/return/{returnId}/escalate`	Escalate a return request into a case	view
	Get Return `GET /post-order/v2/return/{returnId}`	Retrieve the details of a specific return request	view
	Get Return Draft `GET /post-order/v2/return/draft/{draftId}`	Retrieve a return request draft	view
	Get Return Estimate `POST /post-order/v2/return/estimate`	This method is used on behalf of a buyer to retrieve the estimated refund amount and return shipping costs associated with returning an item.	view
	Get Return Files `GET /post-order/v2/return/{returnId}/files`	Retrieve the files associated with a return request	view
	Get Return Preferences `GET /post-order/v2/return/preference`	Retrieve seller's return preferences	view
	Get Return Request Draft Files `GET /post-order/v2/return/draft/{draftId}/files`	Retrieve the files associated with a return request draft	view
	Get Return Shipping Label `GET /post-order/v2/return/{returnId}/get_shipping_label`	Retrieve the data for a return shipping label	view
	Get Shipment Tracking Info `GET /post-order/v2/return/{returnId}/tracking`	Retrieve shipment tracking activity for a return item	view
	Initiate Return Shipping Label `POST /post-order/v2/return/{returnId}/initiate_shipping_label`	Initiate an eBay return shipping label	view
	Issue Return Refund `POST /post-order/v2/return/{returnId}/issue_refund`	Issue a refund for a returned item	view
	Mark Return Received `POST /post-order/v2/return/{returnId}/mark_as_received`	Mark a return item or replacemen item as received	view
	Mark Return Refund Received `POST /post-order/v2/return/{returnId}/mark_refund_received`	Mark a refund as received	view
	Mark Return Refund Sent `POST /post-order/v2/return/{returnId}/mark_refund_sent`	Notify the buyer that a refund has been issued	view
	Mark Return Shipped `POST /post-order/v2/return/{returnId}/mark_as_shipped`	Mark a return item as shipped	view
	Process Return Request `POST /post-order/v2/return/{returnId}/decide`	Seller or buyer perform an action against a return request	view
	Search Returns `GET /post-order/v2/return/search`	Search for return requests based on filter criteria	view
	Send Return Message `POST /post-order/v2/return/{returnId}/send_message`	Send a message to order partner regarding a return request	view
	Send Return Shipping Label `POST /post-order/v2/return/{returnId}/send_shipping_label`	Send a shipping label to an email address	view
	Set Return Preferences `POST /post-order/v2/return/preference`	Set seller's return preferences	view
	Submit Return File `POST /post-order/v2/return/{returnId}/file/submit`	Activate the files associated with a return request	view
	Update Return Draft `PUT /post-order/v2/return/draft/{draftId}`	Update an existing return request draft	view
	Update Shipment Tracking Info `PUT /post-order/v2/return/{returnId}/update_tracking`	Update shipment tracking information for a return item	view
	Upload Return File `POST /post-order/v2/return/{returnId}/file/upload`	Upload the files relating to a return request	view
	Upload Return Request Draft File `POST /post-order/v2/return/draft/{draftId}/file/upload`	Upload the files relating to a return request draft	view
	Void Shipping Label `POST /post-order/v2/return/{returnId}/void_shipping_label`	Void a shipping label	view